Cadbury Heath Primary

Complaints

COMPLAINTS

What should you do if you have a query or aren’t happy about something?

If there is something you don’t understand or you are not happy about, please come in and see us (You may just want to get something off your chest).

You can discuss this with the class teacher or other appropriate member of staff, such as the Special Needs Coordinator (SENCo) if it is about special needs.

The beginning and end of the school day is a very busy time for class teachers, who usually have a class of children to welcome and dismiss, so you may need to be flexible when arranging a time to meet. Teachers are more often available at the end of the school day and are always happy to conduct an informal 'catch-up'. If you feel the issue has not been resolved with the class teacher, in some cases you may need to make an appointment to see the Head Teacher. 

We know that it can feel uncomfortable to question or challenge, but if you don’t tell us what is worrying you we cannot explain what we are doing or try to put it right.

If emailing in with a question / query or concern please send this to the school email address so that it can be directed to the appropriate person. We also ask that school is given time to look into any concerns: this might mean gathering versions of stories or incidences from all involved parties. You should therefore expect feedback around the original point within 2-3 school days.

If you feel you should need to consider a more formal route for complaints, please see below.

Please click on this link for the school complaints policy.